Shipping & Returns Policy – OOFOS

Shipping Policy

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding US public holidays). Processing time does not include weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and shipped.

Shipping Destinations

We currently ship to addresses within the United States (including Alaska, Hawaii, and US territories) as well as APO/FPO addresses. We do not ship internationally at this time. For international purchases, please refer to our list of authorized distributors.

Shipping Rates – FREE SHIPPING

We offer free standard shipping on all orders – no minimum purchase required. This applies to all domestic deliveries.

Delivery Time

For standard shipping, orders typically arrive within 5–7 business days from the date of shipment. This timeframe applies to the contiguous US, Alaska, Hawaii, and US territories. Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, or peak seasons.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also track your order by logging into your account on our website.

Delivery Address

Standard shipments can be delivered to PO Boxes. Please ensure your shipping address is accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Failed Delivery

If a package is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal, we will contact you to arrange reshipment. Additional shipping fees may apply for redelivery.

Returns & Exchanges

30‑Day Return Window

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges within 30 days from the delivery date. This applies to items purchased on our website.

Return Eligibility

To be eligible for a return, items must be:

  • Unused, unworn, and in the same condition as received;

  • In their original packaging;

  • Accompanied by all tags, accessories, and proof of purchase.

The following items are not eligible for return or exchange:

  • Items marked as “Final Sale”;

  • Gift cards;

  • Apparel items that have been worn, washed, or have tags removed (unless defective);

  • Products purchased from unauthorized third‑party sellers (e.g., eBay, Temu, Poshmark, etc.) – these must be returned to the original seller.

Defective or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery and provide clear photos or video evidence. We will arrange a free replacement or full refund, and we will cover the return shipping costs.

Return Process

To initiate a return or exchange, please follow these steps:

  1. Visit our Returns Portal (link available in your account or order confirmation email).

  2. Enter your order number and the email address used for the purchase.

  3. Select the item(s) you wish to return and choose whether you want a refund or an exchange.

  4. If exchanging, select the new item (size/color) from our website. You will receive store credit for the value of your return; if the new item costs more, you will be asked to pay the difference; if less, the difference will be refunded.

  5. Choose your return shipping method:

    • Mail-in return: Print the prepaid return shipping label (where available) and package your items securely. Drop off at the carrier location.

    • Drop‑off return: If you prefer, you may return items at designated drop‑off points (if available in your area). Please check the portal for details.

  6. Submit your request. You will receive a Return Merchandise Authorization (RMA) number and instructions.

Important: Unauthorized returns sent to our warehouse without prior approval will not be processed. We are not responsible for lost items returned without tracking.

Return Shipping Costs

  • For quality issues (defective, damaged, or incorrect items): We will provide a prepaid label or reimburse your postage.

  • For non‑quality returns (change of mind, wrong size, etc.): Return shipping is free for most customers, but please check the return portal for any applicable fees. Certain items or orders may incur a restocking fee (e.g., if all items from a promotional offer are returned). We will clearly inform you during the return process.

Refunds

Once we receive and inspect your returned items, we will process your refund within 10 business days. Refunds will be issued to the original payment method. Please allow extra time for your bank or card issuer to reflect the credit in your account.

Exchanges

If you request an exchange, your new order will be processed as soon as we receive and approve your return. Shipping for exchange items is free. If the requested item is out of stock, we will issue a refund instead.

Special Cases

  • Items purchased with a discount code or gift card will be refunded for the actual amount paid;

  • Gift card purchases will be refunded as store credit;

  • Bulk orders or wholesale purchases may be subject to different terms – please contact us for details.

Contact Us

If you have any questions about shipping, returns, or your order, please contact our support team via email:

Email: support@oofoos.it.com

We aim to respond to all inquiries within 1–2 business days.